Criticism is futile because it puts a person on the defensive and usually makes them strive to justify themselves.
Dale Carnegie
The expression one wears on one's face is far more important than the clothes one wears on one's back.
Dale Carnegie
Let the other person feel that the idea is his or hers.
Dale Carnegie
The only way on earth to influence other people is to talk about what they want and show them how to get it.
Dale Carnegie
The royal road to a person's heart is to talk about the things he or she treasures most.
Dale Carnegie
Actions speak louder than words, and a smile says, 'I like you. You make me happy. I am glad to see you.
Dale Carnegie
Be hearty in your approbation and lavish in your praise.
Dale Carnegie
You can't win an argument. You can't because if you lose it, you lose it; and if you win it, you lose it.
Dale Carnegie
When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.
Dale Carnegie